OWNAIR Warranty Terms, Claims & Refund Policy

At OWNAIR, we are committed to providing reliable products and dependable after-sales service. To keep the process clear and transparent for every customer, this page explains our Warranty Terms, Replacement Policy, Repair Policy, Claim Process, and Refund Policy in detail.

This policy applies to OWNAIR products purchased directly from OWNAIR, authorized offline sellers, Amazon, Flipkart, or any other recognized marketplace.

1. Warranty Coverage Period

OWNAIR products come with a warranty of up to 1 year from the date of purchase, unless specifically mentioned otherwise for a particular product. The warranty period begins from the date mentioned on the valid purchase invoice or marketplace order invoice.

To claim warranty, the customer must have a valid invoice from OWNAIR, an authorized offline seller, Amazon, Flipkart, or any other recognized marketplace.

Without a valid purchase invoice, warranty claims cannot be approved.

2. Replacement Policy – Only Within 7 Days of Purchase

Replacement is available only within 7 days from the date of purchase or delivery.

Replacement will be considered only if the product is received in a damaged condition or develops an immediate manufacturing defect within 7 days of purchase or delivery.

Replacement may be approved only in genuine cases such as:

- The product is received damaged at the time of delivery.
- The product is completely dead on arrival and does not power on.
- A genuine manufacturing defect is identified within 7 days.
- The product develops a major functional issue within the first week.
- The product is unusable due to an internal manufacturing defect.

Replacement will not be approved if the issue is caused by customer mishandling, misuse, fall damage, liquid damage, physical damage, incorrect installation, an incompatible charger, adapter or cable, incorrect accessories, improper usage, or an incompatible device or power supply.

Replacement will also not be approved if the product is found broken, cracked, burnt, opened, modified, locally repaired, or tampered with by the customer or any third party.

Replacement is strictly limited to damaged-on-arrival cases or genuine manufacturing defects reported within 7 days of purchase or delivery.

After 7 days, replacement is not available. Only repair service will be provided according to the applicable warranty terms.

3. Repair Policy After 7 Days

After completion of 7 days from the purchase or delivery date, OWNAIR provides only repair support under warranty.

In case of any product issue after 7 days, pickup may be arranged from the customer’s location wherever service pickup is available.

The product will be sent to the OWNAIR service facility for inspection. Our technical team will check the product’s condition, verify the reported issue, and repair the product according to the applicable warranty terms.

Once repaired, the product will be dispatched back to the customer.

Repair will be free of cost only if the issue is covered under warranty.

If the issue is not covered under warranty, repair, service, or replacement-part charges may apply. The customer will be informed about the applicable charges before the repair is carried out.

4. Free Repair Under Warranty

Free repair is applicable only to genuine internal manufacturing defects or technical defects covered under warranty.

Warranty does not mean that every issue will be repaired free of cost. Free repair is subject to inspection and approval by the OWNAIR technical team.

Depending on the product category, free repair may apply to:

- Internal electronic or circuit failure.
- PCB or circuit-related manufacturing defects.
- Charging or power-related internal defects.
- Motor defects caused by a manufacturing fault.
- Internal wiring or power-switch defects.
- Heating mechanism defects not caused by misuse.
- Battery or charging-circuit defects, where covered under the product warranty.
- Internal sensor or component failure.
- Mechanical movement issues caused by an internal manufacturing defect.
- Other functional issues confirmed by the OWNAIR technical team as manufacturing defects.

5. What Is Not Covered Under Warranty

Warranty does not cover physical damage, external damage, accidental damage, misuse, improper handling, normal wear and tear, or damage caused by customer negligence.

Any product found physically damaged, improperly used, or poorly maintained will not be covered under free warranty repair.

The following cases are strictly not covered under warranty:

• Broken, cracked, bent, or damaged product body.
• Damaged buttons, switches, ports, covers, containers, jars, tanks, cables, plugs, hinges, locks, heating plates, or attachments.
• Liquid damage, water entry, or moisture damage.
• Burn damage or damage caused by overheating due to improper usage.
• Voltage fluctuation, short circuit, or electrical surge damage.
• Damage caused by an incorrect charger, adapter, cable, voltage, or power supply.
• Damage caused by incompatible accessories or attachments.
• Damage caused by falls, pressure, impact, improper storage, or transportation by the customer.
• Damage caused by opening, modifying, tampering with, or locally repairing the product.
• Damage caused by dust, hair, mineral deposits, scaling, blockage, oil, food particles, or other foreign substances.
• Damage caused by poor maintenance, irregular cleaning, or failure to follow the user manual.
• Damage caused by using the product for purposes other than its intended use.
• Damage caused by commercial or excessive usage where the product is intended for household use.
• Consumables and wear-and-tear parts such as brushes, comb attachments, nozzles, filters, blades, jars, lids, rubber seals, gaskets, heating attachments, cables, batteries, and other replaceable accessories are not covered under warranty unless specifically mentioned.

Reduced battery backup, reduced heating performance, minor discoloration, scratches, normal surface wear, or performance reduction caused by regular usage over time is considered normal wear and tear and is not covered under warranty.

Compatibility issues, incorrect product settings, incorrect usage methods, improper cleaning, unsuitable voltage, improper assembly, or failure to follow the operating instructions are also not covered under warranty.

6. Inspection-Based Warranty Approval

All warranty claims are subject to inspection by the OWNAIR technical team.

Pickup of the product does not mean that the warranty claim has been automatically approved.

Once the product reaches our service facility, our team will check:

• The product’s physical and internal condition.
• The type and cause of the reported defect.
• Invoice validity.
• Applicable warranty period.
• Product serial number, where applicable.
• Product usage and maintenance condition.
• Signs of physical damage, liquid damage, misuse, or tampering.

If the issue is covered under warranty, the repair will be carried out free of cost.

If the issue is not covered under warranty, the customer will be informed about the applicable repair, spare-part, and service charges before proceeding.

OWNAIR reserves the right to reject warranty claims where the product is found damaged, misused, mishandled, opened, modified, locally repaired, tampered with, poorly maintained, or used against the product instructions.

7. Pickup and Service Process

To claim warranty service, the customer must contact OWNAIR Customer Support and provide the required details.

The customer may be asked to share:

• A valid purchase invoice or marketplace order invoice.
• Product images.
• A clear video showing the reported issue.
• Product serial number, where applicable.
• A description of the problem.
• Customer name and phone number.
• Complete pickup address.
• Any additional information required by the support or technical team.
• Once the claim details are verified, pickup may be arranged from the customer’s location wherever pickup service is available.

The product will then be sent to the OWNAIR service facility for inspection and repair.

After the repair is completed, the product will be dispatched back to the customer.

Pickup, inspection, repair, and return timelines may vary depending on the customer’s location, courier availability, product category, spare-part availability, and repair complexity.

The customer must pack the product securely before pickup. OWNAIR will not be responsible for damage caused by improper packaging by the customer.

8. Refund Policy

OWNAIR does not offer refunds after purchase. There is no refund option available under the OWNAIR warranty policy.

For eligible cases reported within 7 days, replacement may be provided only if the product is damaged on arrival or has a genuine manufacturing defect.

After 7 days, only repair service will be available according to the applicable warranty terms.

Refund requests will not be accepted for:

• Change of mind.
• A wrong product ordered by the customer.
• The customer no longer requiring the product.
• Delayed usage or delayed reporting of an issue.
• Compatibility issues not caused by a product defect.
• Personal preference relating to the product’s performance, appearance, sound, heat, colour, packaging, or features.
• Minor differences in packaging, colour, appearance, or accessories.
• Issues reported after 7 days where repair support is available.
• Damage or malfunction caused by misuse, improper handling, or failure to follow instructions.
• For products purchased through Amazon, Flipkart, or any other marketplace, any return or refund request, where applicable, will be handled strictly according to the respective marketplace’s return policy and applicable timeline.

After the marketplace return period has ended, OWNAIR’s warranty support will be limited to inspection and repair according to the applicable warranty terms.

9. Important Warranty Conditions

Warranty is valid only for the original purchaser and is non-transferable.

A valid purchase invoice is mandatory for all warranty claims.

Warranty is valid only during the warranty period applicable to the particular product.

OWNAIR’s responsibility under warranty is limited to inspecting and repairing the product under valid warranty conditions.

OWNAIR will not be responsible for:

• Business or commercial loss.
• Loss of income or productivity.
• Loss of product usage time.
• Courier or transportation delays.
• Damage to clothing, hair, surfaces, containers, ingredients, or other personal property.
• Any direct, indirect, incidental, or consequential financial loss.

Replacement is available only within 7 days and only for eligible damaged-on-arrival or manufacturing-defect cases.

After 7 days, repair is the only available warranty service option.

Refunds are not available under the OWNAIR warranty policy.

10. Contact OWNAIR Customer Support

For warranty claims, repair support, or product-related assistance, please contact OWNAIR Customer Support.

Phone/WhatsApp: 9226267775
Email: support@ownairstore.com
Website: www.ownairstore.com

Our support team will guide you through the warranty claim process and assist you with the required steps.

Final Note

OWNAIR aims to provide fair, transparent, and reliable warranty service to every customer.

Customers are requested to use the product carefully, follow the instructions provided in the user manual, perform regular cleaning and maintenance, keep the purchase invoice safely, and contact OWNAIR Customer Support immediately if any issue is noticed.

Proper usage, regular maintenance, secure packaging, and timely reporting help us provide faster and more effective service.